VistaDB Software, Inc. Privacy Policy
VistaDB Software, Inc. (VistaDB) asks customers to supply various personal data when placing an order, such as name and address, credit card information, and email address. We use this data only for the purposes of fulfilling an order, fraud prevention or communicating with the customer or reseller about the status of an order. You will be emailed a receipt and instructions on how to setup the registered versions of your purchased software.
We will release personally identifiable information to third parties and organizations when appropriate for us to do so in order to comply with the law or to protect against fraud. In the event of a chargeback against a card we release all relevant information about the charge to the fraud department of the credit card company.
We will also release such information to cooperate with law enforcement or other governmental investigations, to comply with all valid court orders or subpoenas, to protect the legal rights of us and our users, or when we believe it is necessary for fraud protection and/or credit risk reduction.
Except for the circumstances set forth in the previous paragraph, we will not knowingly distribute customer information or allow the information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services.
What information do we collect? How do we use it?
VistaDB must collect the purchaser's name, email address, mailing address, phone number, credit card number, and expiration date. This allows us to process and fulfill orders and provide notification of the order status.
How does VistaDB protect customer information?
Customers who buy through the VistaDB.net store are shopping on a secure server (using SSL) which encrypts all of the customer's personal information including name, address, and credit card number. Encryption ensures that no one can access or use personal information in an unauthorized manner.
Our e-commerce system was developed in-house with security being the number one priority. We do not use third party payment processors. VistaDB maintains a Merchant Account with it's parent company (Emerald Technology, Inc.). Since we do not use third parties to process or fulfill orders it allows VistaDB to maintain the tightest access control to user information. Authorize.net is used as our payment gateway, but they do not have access to customer data beyond what is required for fraud control and billing. No third parties are given access to our server systems. No third parties have access to our customer databases.
Firewall / Logging
We have deployed hardware and software firewalls in an effort to monitor attempts to penetrate our server systems. All access attempts on our servers are logged and monitored. Malicious attacks on our servers are recorded and submitted to law enforcement for prosecution.
SSL (Secure Socket Layers)
Because we accept sensitive information from end-users such as passwords and credit card numbers, VistaDB's site uses SSL technology. This logic encrypts the data being sent from the browser to the server using high-level encryption technology. Once the data is collected it may be necessary for the data to be maintained for a certain period of time inside our private network. Encrypting the data means it cannot be viewed in plain text.
What about cookies?
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. VistaDB may use cookies to monitor web traffic, and allow quick access to the online forums, but we will not store sensitive data within them.